Responsible Gaming
Gaming Should Be Entertainment
At Parimatch, we believe that online gaming and betting should be an enjoyable form of entertainment only. It is not a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
We are committed to promoting safe and responsible gaming practices for all our players in India and worldwide.
Age Verification
You must be at least 18 years of age (or the legal age for gaming in your jurisdiction, whichever is higher) to participate in gaming activities on Parimatch.
We take age verification seriously and reserve the right to request documentation to confirm your age at any time.
Warning Signs of Problem Gambling
Please be aware of these warning signs that may indicate a gambling problem:
- Chasing losses by continuing to gamble to recover money you've lost
- Gambling with money intended for essential expenses (rent, food, bills, education)
- Hiding gambling activities or lying to friends and family about the extent of your gaming
- Spending more time or money on gambling than intended
- Feeling anxious, irritable, or restless when trying to cut back or stop gambling
- Using gambling as an escape from stress, anxiety, depression, or other emotional problems
- Borrowing money or going into debt to fund gambling activities
- Neglecting work, school, or family responsibilities due to gambling
- Failed attempts to control, cut back, or stop gambling
- Jeopardizing relationships or career opportunities because of gambling
If you recognize any of these signs in yourself or someone you know, please reach out for help immediately.
Self-Help Tools & Responsible Gaming Features
Parimatch offers the following tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you are willing to accept during a specific timeframe
- Reality Checks: Receive periodic reminders about the time and money you've spent during a gaming session
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
To access these tools, please visit your account settings on the Parimatch website or contact our customer support team.
Professional Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:
India
- All India Gaming Federation (AIGF): For responsible gaming information and resources in India
- AASRA (Assistance for Alcohol and Substance-Related Addictions): Helpline: +91-22-27546669 | Website: www.aasra.info
International Support
- GamCare (United Kingdom): www.gamcare.org.uk | Helpline: 0808 8020 133 (Free, confidential, 24/7)
- GamStop (United Kingdom): www.gamstop.co.uk | National multi-operator self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au | Helpline: 1800 858 858
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org | Helpline: 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de | Helpline: 0800 1 372 374
These organizations provide free, confidential support and are not affiliated with Parimatch or gambling operators.
Take Action Today
If you believe you have a problem with gambling, please seek professional help immediately. There is no shame in reaching out, and support is available:
- Contact one of the support organizations listed above
- Speak with a trusted friend, family member, or healthcare provider
- Use Parimatch's self-exclusion tools to take a break
- Set strict deposit and loss limits on your account
Your well-being is our priority. Gamble responsibly, and remember: entertainment should always remain fun.
Questions or Concerns?
If you have any questions about responsible gaming or need assistance with our self-help tools, please contact Parimatch customer support at your earliest convenience. Our team is here to help.